Refund policy

• You have 30 days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Certain types of items cannot be returned, such as:

  • Personalized or custom-made products

  • Digital downloads (if already accessed or downloaded)

  • Perishable goods (cloth)

  • Gift cards

💸 Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

🔁 Exchanges

Need a different size, color, or style? We offer free exchanges within 30 days. Just reach out to us and we’ll make it right.

🚫 Non-Returnable Items

We do not accept returns for:

• Sale items marked as "Final Sale"

• Digital products already downloaded or accessed

• Opened hygiene items (e.g., cosmetics, personal care)

📩 How to Start a Return

1. Email us at [andersonnkrumah24@gmax.de.015224633436] with your order number and reason for return.

2. We'll send you a prepaid return label (if applicable).

3. Pack your items securely and drop them off at your nearest post office or courier center.

💬 Questions?

We're here to help! Contact us at [andersonnkrumah24@gmax.de.015224633436] or through our Contact Us page with any questions or concerns.